Senior customer service executive jobs | PNI LOGISTICS LLC JOBS

Senior customer service executive jobs | PNI LOGISTICS LLC JOBS

Job Description

• Preparation of quotation and invoices in a timely manner to bill to client
• Coordinate with client’s suppliers on cargo collection and source for suitable sailing for the shipment
• Follow up with overseas offices for freight rates, booking and shipment status
•  Promote excellent customer service and ensure satisfaction is delivered consistently.
•  Complete bookings with carriers and submission of shipping instructions with great accuracy
• Build a strong relationship with customer in terms of high confidence level
•  Communicate and follow-up with customer on the status of their shipments or deliveries.
•  Understand individual customer’s processes and Key Performance Indicators (KPIs).
•  Achieve and monitor customer’s monthly Key Performance Indicators (KPIs) closely.
• Comply with company’s standard operating procedure (SOP) and quality policy.
• Communicate with superior to improve department processes.
•  Perform any other tasks as and when assigned by the superior.
•  prepare the SOP for each client & file it .
• Provide customer’s report and company required reports (Daily , weekly, Monthly).
• Perform shipping documentation and coordination with shipping line or agent.
• Perform transportation coordination with overseas offices
• Close monitoring of client’s shipments on daily basis.