IT Support Engineer Jobs In Ras Al Khaimah | Amazon

IT Support Engineer Job Description

We are seeking a skilled IT support engineer to assist our clients with various technical support issues. In this role, you will meet with clients to identify the nature of their problems, diagnose hardware or software issues, provide effective solutions, and maintain strong customer relationships. Additionally, you may be required to install new software applications and train clients on their proper use.

To excel as an IT support engineer, you should possess in-depth knowledge of business software and hardware systems, excellent troubleshooting abilities, and strong interpersonal skills. Ultimately, a top-notch IT support engineer resolves IT issues promptly and effectively while fostering positive client relationships.

IT Support Engineer Responsibilities:

•  Install and configure client computer systems.
•  Respond to client IT support requests promptly.
•  Meet with clients to diagnose software, networking, or hardware issues.
•  Provide technical support on-site or via remote-access systems.
•  Offer solutions tailored to the client’s needs.
•  Repair hardware malfunctions, software issues, and networking problems.
•  Maintain positive client relationships.
•  Track and manage work records.
•  Compile detailed job reports.

IT Support Engineer Requirements:

•  Bachelor’s degree in Information Technology or Computer Science.
•  Proven experience as a technical support engineer.
•  Knowledge of web services, APIs, and IP-based protocols.
•  Experience with scripting languages such as Perl or Shell.
•  Strong understanding of computer hardware and networking systems.
•  Effective time management skills.
•  Excellent interpersonal skills.
•  Ability to troubleshoot complex hardware and software issues.
•  Exceptional written and verbal communication skills.
•  Critical thinking abilities.