Customer Service Executive Jobs | DAMRAN SOLUTIONS Jobs

Customer Service Executive Jobs | DAMRAN SOLUTIONS Jobs

Job Description

• Understand the demand of consumers to provide timely service and solutions.
• Cater to client queries by providing accurate data using appropriate communication channels.
• Ensure resolving doubts and queries of customers by providing accurate and suitable information within set deadlines.
• Create a concise report on client interaction to facilitate a swift decision-making process.
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
• Understand client requirements to identify and resolve any shortcomings or flaws in a product.

Skills

• Skilled professional with a decent understanding of solving customer problems to offer appropriate solutions.
• Adept in using customer relationship management software to offer the best client services.
• Adept in addressing client questions through effective telephonic conversation.
• Excellent communication and presentation skills.
• Good time management and organizational skills that contribute to a rise in overall productivity.
• Fluent in operating the latest computer software and online tools.