Account Manager Jobs | WEBTOON Jobs Los Angeles

As the global leader and pioneer of the mobile webcomic format, WEBTOON has revolutionized the comics industry for comic fans and creators. Today, a diverse new generation of international comic artists have found a home on WEBTOON, where the company’s storytelling technology allows anyone to become a creator and build a global audience for their stories.

With a massive catalog of incredible digital comics from rising stars on WEBTOON CANVAS platform, and a growing roster of superstar WEBTOON Originals creators, there’s something for every type of comic fan on WEBTOON. With an average of 89+ million monthly active users, and WEBTOON adaptations on Netflix, HBO Max, and other screens around the world, WEBTOON’s passionate fandoms are the new face of pop culture. The company has worked with DC Comics, Marvel Entertainment, HYBE, and many more of the world’s biggest entertainment brands.

• Answer tickets from our ORIGINALS Creators through Zendesk, problem solving for complex inquiries
• Escalate feedback and insights to stakeholders across the WEBTOON organization
• Communicate new monetization opportunities on the WEBTOON platform and from affiliate partners to the ORIGINALS Creators
• Write and update articles about WEBTOON’s tools and policies
• Onboard newly signed ORIGINALS Creators through 1:1 calls and small webinars
• Coordinate with internal teams for Creator-facing initiatives and events

• 1-3 years of client facing experience, ideally in a customer success role
• Strong written and verbal communication
• Experience delivering solutions to customer needs
• Experience with CRM software (e.g. Salesforce, Zendesk or HubSpot) and MS Office (particularly MS Excel)
• Experience or familiarity with entertainment industry or creative communities highly preferred
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

• Career development; we believe in mentorship and investing in your learning, supporting you to achieve your goals
• Health benefits, including vision and dental!
• Generous PTO and Parental Leave Top-up
• 401K Contributions
• Commuter Benefits
• Work-From-Anywhere
• Global WEBTOON and LINE FRIENDS discount program
• Winter break shutdown and a whole lot more!